What is an adjuster's primary responsibility during the claims process?

An adjuster's primary responsibility during the claims process is to gather evidence and assess the validity of claims. This role is fundamental in ensuring that claims are evaluated fairly and accurately. Adjusters investigate claims by interviewing involved parties, examining relevant documents, and inspecting damages to determine how much, if any, compensation is warranted based on the policy terms and conditions.

This process helps to maintain the integrity of the insurance system by ensuring that legitimate claims are paid while fraudulent or exaggerated claims are identified and denied. The adjuster's findings influence the decisions of the insurance company and are crucial for upholding the terms of the insurance contract and the principles of fairness and justice in the claims process.

Other options like immediately settling claims, providing legal representation, or selling additional insurance products do not align with the primary role of an adjuster. Their focus is on accurate assessment rather than settlement pressure, legal duties, or sales.